Refund and Returns Policy

It may be that you have unexpectedly ordered the wrong product, that it is not what you expected, or that you would rather exchange it for another product. Of course that’s no problem!

At Erosexshop.eu you get a standard cooling-off period of 14 days, within this period you can return the product without giving a reason, provided it is reasonably in its original condition and packaging and has not been used. The warranty seal must also not be broken.

After registration you have 14 days to return the product to us. Please note that the return package must be in our possession no later than 14 days. All products that arrive to us later are no longer covered by the right of return.

Unfortunately, for hygienic reasons we cannot take back all products.

Products that cannot be returned for hygienic reasons are:

Sex toys, if sealed
BDSM items, if sealed
Condoms
Wigs and/or eyelashes
Lubricants, creams, tablets and oils
Lingerie such as Briefs, Thongs and Suspender Sets
Specially ordered items.

How can I return a product?

You can return a product by contacting our customer service or by completing the withdrawal form that you will find on our website, this is called the right of withdrawal. We will send an email with shipping instructions within 24 hours.

Damaged or defective items:

In the rare event that you receive a damaged or defective item, please contact us immediately. Of course we will arrange a replacement or refund, at no extra cost.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For example, if you paid via PayPal, you will receive the amount back into your PayPal account.

Shipping and packaging for returns

We do not charge shipping costs for orders over 60 euros in the Netherlands and 70 euros in Belgium. All orders under this amount will be charged shipping costs. These shipping costs will be credited to you when you return the entire order.

Because we pay the shipping costs for orders over 50 euros in the Netherlands and 60 euros in Belgium, you will not receive a refund for the shipping costs if you return the order.

If you return an order to us, you will receive a shipping label with insurance from us, you of course have the freedom to choose your own carrier. Please note that the shipping costs will then be at your own expense. Tip: Insure the package, if the package is lost or lost at the parcel service, you can get the amount of the order back from the carrier with which the package was sent. Always keep the shipping receipt, this is the only proof that you have handed over the shipment to the carrier.

When returning an order, it must be properly packaged. We reserve the right to refuse shipments that are improperly packaged. We therefore advise you to reasonably return the product in the original box. Shipments that are not properly packaged or products that cannot be returned can be resent for a fee of €6.95. You have a maximum of 6 months to do this. After 6 months the product will be destroyed.