Frequently Asked Questions
How do I cancel an order?
If you would like to cancel your order, please send us a message with your order number and the date of your order and we will get back to you.
How do I get a refund?
If you are looking for information about your refund, please see our Refund and Returns Policy page for more infomation and terms
How do I modify an order?
If you want to modify your order, please send us a message with your order number and the date of your order and we will get back to you.
How do I track an order?
You will receive an email with a link and a track-and-trace code once your parcel is sent. Use this code to track your order. If your status doesn't change within 3 days, contact customer service.
Why do I pay the VAT rate of my country?
You pay the VAT rate of your own country in our webshop, as we are obliged to calculate it. 4x a year, every quarter we pay the VAT to the country whose VAT was calculated.
Why is my order delayed?
Once we receive your order we will do our best to despatch it within 24 hours, once a parcel has been dispatched you will receive an email with a link and a track and trace code, through the link sent you will be able to track your order, if the status of your parcel has not changed within 3 days of dispatch please contact our customer service department